![]() ![]() ![]() Full access to device settings: Technicians can access and configure remote devices.Real-time screenshots: Mobile users can take real-time screenshots of the problem on their device which will automatically be sent to the technician resulting in easy to share information.Chat: Technicians can chat with mobile users to quickly diagnose issues without the need for a phone call or text message.įile transfer: Easy file transfer from or to the mobile device.This feature is available for the following devices: Samsung, Sony, Alcatel One Touch / TCL, Lenovo, Asus (for business customers only), Caterpillar / CAT® B15, Prestigio, Archos, Unitech, ODYS and others. ![]()
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